ify works on top of Freshdesk, Zendesk, Salesforce, or HubSpot instead of replacing the helpdesk, and operates across email, chat, WhatsApp, Slack, and other channels. It builds knowledge from sites and docs and generates SOPs from release notes and past ticket resolutions before resolving support requests.
Features
- Helpdesk overlay
- Multichannel ticket handling
- Automatic knowledge-base building
- SOPs from past resolutions
Use Cases
- Resolve common tickets
- Launch support AI quickly
- Unify support channels
- Fill knowledge-base gaps
FAQ
ify works on top of Freshdesk, Zendesk, Salesforce, or HubSpot instead of replacing the helpdesk, and operates across email, chat, WhatsApp, Slack, and other channels. It builds knowledge from sites and docs and generates SOPs from release notes and past ticket resolutions before resolving support requests. Core capabilities include: Helpdesk overlay, Multichannel ticket handling, Automatic knowledge-base building.
Common scenarios include: Resolve common tickets, Launch support AI quickly, Unify support channels.
