Communicate answers customer questions from a company knowledge base, performs only approved tasks, and hands conversations to human support when needed.
Features
- Knowledge-base answers
- Approved task controls
- Human support handoff
Use Cases
- Answer customer questions
- Run standard support tasks
- Escalate complex tickets
FAQ
Communicate answers customer questions from a company knowledge base, performs only approved tasks, and hands conversations to human support when needed. Core capabilities include: Knowledge-base answers, Approved task controls, Human support handoff.
Common scenarios include: Answer customer questions, Run standard support tasks, Escalate complex tickets.
