Chatway MCP connects support inboxes, tickets, and a knowledge base to MCP clients such as ChatGPT and Claude. Agents can inspect context and draft or send replies; Chatway also offers built-in AI support.
Features
- MCP support connection
- Shared inbox and knowledge base
- AI-assisted replies
Use Cases
- Handle tickets from Claude
- Answer using a knowledge base
- Manage support conversations
FAQ
Chatway MCP connects support inboxes, tickets, and a knowledge base to MCP clients such as ChatGPT and Claude. Agents can inspect context and draft or send replies; Chatway also offers built-in AI support. Core capabilities include: MCP support connection, Shared inbox and knowledge base, AI-assisted replies.
Common scenarios include: Handle tickets from Claude, Answer using a knowledge base, Manage support conversations.
